1. Where do you ship?

Currently, we only ship to the United States (50 Contiguous States). 

2. What are your shipping times?

Our coffee is roasted to order daily. We have a daily pick-up from USPS and UPS pick-up (Monday through Friday only). All coffee products ship within 3-5 business days.

3. Do you accept returns?

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. If your order should arrive damaged, please contact us immediately (within 48 hours) to arrange an exchange.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

4. What if my order never arrives?

If the item was never delivered, we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy, please review our Refund Policy.

5. How long is coffee good for? Does coffee expire? How to make it stay fresh longer?

That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity. If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight. Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor. That is why it is always best to buy small amounts instead of 5 or 10 pound packages.

6. Where can I find your Terms & Conditions?

Click here for our terms & conditions.

7. What are the shipping costs?

Shipping costs vary depending on product selection. If you are only purchasing coffee, we offer free shipping. Combine products may have associated shipping costs.

8. What is the average shipping time for when a customer places an order?

Orders ship within 3-5 business days and are shipped via Ground. Keep in mind our coffee is fresh roasted daily.

9. How can I cancel an order?

Please send us an email at support@symphoniacoffee.com to cancel an order. You must cancel within 12 hours of placement of the order.

A Quote from Grieg

"To have the ability to withdraw into oneself and forget everything around one when one is creating - What, I think is the only requirement for being able to bring forth something beautiful. The whole thing is - a mystery."

Edvard Grieg, Richard Yates (2010). “Edvard Grieg: 16 Lyric Pieces”, p.24, Mel Bay Publications